Rental Policy

48 Hour Cancellation Policy

Reservations require a credit card number that we will only charge if you do not call to cancel at least 48 hours before your scheduled rental. If you fail to do so, we will bill your card for each day of the reservation. All cancellations need to be in writing and sent to us by e-mail, more than 48 hours in advance. Please email request to shop@poisonspiderbicycles.com  If you are attempting to make a reservation within 24 hours of pick up, please call the shop to speak to a floor person.

Bikes can be picked up any time after 8 am on the first day of your rental and must be dropped off before 5:00 pm on the last day of your rental. When you pick up your bikes, will be asked to read and sign a waiver. All riders will need to be present.  One rider will need a valid ID and credit card present at the time of rental. We will make an imprint of a credit card for a deposit on the equipment.

Your rental must be paid in full before leaving the shop. Each rider must be present for a brief safety instruction and orientation on the use of the rental equipment.

Please contact us if you have questions, or need help reserving your bicycle(s).

1-800-635-1792 or contact us online